SIXTIX Privacy Policy

Last Updated: 01-11-2024

Introduction

This Privacy Policy explains how SIXTIX doo. ("SIXTIX", "we", "us") collects, uses, shares, and protects your personal data in compliance with the General Data Protection Regulation (GDPR) and other relevant European data protection laws. This policy applies to all users of our website, services, and applications.

1. Who We Are

SIXTIX trade name of SIXTIX doo., located at Humska 1, 11000, Beograd (Savski Venac), Serbia, responsible for collecting and processing your personal data. SIXTIX is an international ticketing company operating across multiple countries, including the Netherlands, Serbia, Croatia, Roemania, France, Spain, Italy, Belgium, Germany and Austria.

For any inquiries regarding the use of your personal data, you can reach our Data Protection Officer at support@sixtix.com .

2. When Does This Privacy Policy Apply?

This Privacy Policy applies to the personal data collected when you:

• Visit our website or use our mobile application.

• Purchase tickets through SIXTIX.

• Contact our customer support team.

• Interact with us through social media or email.

3. What Data Do We Collect and How?

We collect various types of personal data, including:

• Identity and Contact Data: Name, address, email, phone number, date of birth.

• Transaction Data: Ticket details, event preferences, payment details.

• Website Use Data: IP address, device information, and browsing behavior collected via cookies and similar technologies.

• Customer Support Data: Records of communication (emails, social media messages, phone calls).

• Social Media Data: Information shared with us via linked accounts (e.g., Facebook, Google).

4. How We Use Your Data

We use your personal data for the following purposes:

• Service Delivery: To provide ticketing services, including booking tickets and handling payments.

• Customer Support: To assist with your inquiries or issues.

• Marketing: To send you promotional offers tailored to your preferences, subject to your consent.

• Fraud Prevention: To protect against unauthorized or fraudulent transactions.

• Compliance: To fulfill our legal obligations under applicable laws and regulations.

5. Legal Basis for Processing Your Data

We process your personal data based on:

• Performance of a Contract: To provide our services as per your agreement with us.

• Legal Obligations: To comply with tax laws and other regulatory requirements.

• Legitimate Interest: To improve our services, enhance user experience, and market products (with opt-out options).

• Consent: For processing sensitive data or sending direct marketing messages (you can withdraw consent at any time).

6. Sharing Your Data

We share your data with:

• Service Providers: Payment processors, IT support, and marketing agencies.

• Event Organizers: To facilitate your access to events.

• Legal Authorities: When required by law or in response to legal processes.

7. International Data Transfers

Your data may be transferred to partners outside of the European Economic Area (EEA). We ensure appropriate safeguards, such as EU Standard Contractual Clauses, are in place.

8. Data Security

We have implemented robust technical and organizational measures to protect your data against unauthorized access, alteration, or deletion. We regularly review our security practices to ensure your data remains secure.

9. Data Retention

We retain your personal data only for as long as necessary for the purposes outlined above or as required by law. Generally, we keep your data for up to 2 years after your last interaction with us.

10. Your Rights

You have the right to:

• Access your data.

• Correct inaccurate data.

• Delete data (right to be forgotten).

• Restrict Processing of your data.

• Port your data to another provider.

• Object to data processing for direct marketing.

To exercise these rights, contact us at support@sixtix.com .

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page, and we will notify you of significant updates via email.

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